Refunds + Other Policies

Schedule Policy

At Split Second Basketball, one of biggest priorities is providing great value for our community. Each term we determine the number of sessions for each program and when you register, we commit to you that we will provide that number of sessions. We occasionally need to shift our class dates, times or locations to accommodate our fantastic gym-rental partners, but we will always ensure that you get all the basketball you registered for.

We do our best to leave long weekends, school breaks and holidays free, but when we need to make up unexpected gym schedule changes we may need to program sessions in those periods. It doesn’t happen often, but if necessary, updates will be emailed out and program schedules will be available on our website.

Uniform Policy

All Club team players must have the team uniform for games. In a circumstance when a player on a Club team outgrows or loses a uniform during a time that is NOT an active registration period, getting them a new uniform will involve the following steps:

1. The player needs to contact the Cobra Boys (edandrea@splitsecondbasketball.com) or Girls (novell@splitsecondbasketball.com) Program Head telling them about their uniform need (size, colour etc)

2. The SSB program head will let the player know about replacement uniform costs which SSB pays for each uniform piece:

   1. New shorts- $50

   2. New home or away jersey-  $50

   3. New reversible jersey- $50

3. Program head will coordinate with player to get them a new uniform

Dismissal Policy

Split Second programs are intended for school aged children who are ready to listen to instructions, follow along with group activities and enter and exit the facilities on their own.

While Split Second coaches are attentive to young players and always ensure a safe environment on the court, our camps, classes and other programs are NOT set up with a parent sign-in and sign-out system.

Once class is dismissed, it will be up to each family to decide whether they meet inside the gym, outside the gym or anywhere else. Split Second coaches will not be leading this process. If you have a specific need for help from Split Second coaches around picking up your child, please email or text us ahead of time and we are happy to help.

Privacy Policy

Privacy Policy

At Split Second Basketball (“SSB”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you voluntarily provide when you:
- Register for our camps, teams, or programs
- Subscribe to our mailing list or newsletter
- Complete a contact form or reach out for support
- Participate in events, surveys, or promotions

This may include:
- Full name, email address, phone number
- Child’s name, age, gender, and health information (as needed for program participation)
- Payment and billing details (processed via third-party secure platforms)
- IP address and usage data when you visit our website

2. How We Use Your Information

We use your information to:
- Register and manage your child’s participation in our programs
- Communicate with you about schedules, updates, and services
- Send promotional materials, newsletters, and relevant offers (you can unsubscribe at any time)
- Improve our services, marketing efforts, and website experience

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your information with:
- Service providers who help us operate our website, payment system, or communications
- Health and safety partners in the event of an emergency or incident during programs
- Legal authorities if required to comply with applicable laws

4. Your Rights

You have the right to:
- Access your personal information
- Request correction or deletion of your information
- Withdraw consent (subject to legal or contractual obligations)

To do so, please contact us at privacy@splitsecondbasketball.com.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

6. Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and collect basic usage data. You can manage your cookie preferences in your browser settings.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.

9. Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our website and services indicates your agreement to the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Split Second Basketball
Email: lesley@splitsecondbasketball.com
Phone: (778) 918-3231